Order & Returns

We’re dedicated to ensuring a smooth shopping experience from start to finish. Whether you’re selecting one of our premium products or need help with a return, we’re here to assist you. Below, you’ll find all the information you need to make your purchase or initiate a return effortlessly.

Ordering Process:

1. Browse Our Catalog: Discover our extensive range of products to find exactly what you’re looking for.

2. Add to Cart: Once you’ve found the perfect item, click the "Add to Cart" button.

3. Checkout: When you're ready to purchase, proceed to checkout. You'll need to enter your shipping and payment details to complete your order.

4. Order Confirmation: After placing your order, you'll receive a confirmation email with all the details.

5. Shipment Tracking: Once your order is processed and shipped, you’ll receive a tracking number via email to monitor your delivery’s progress.

Returns & Exchanges:

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer easy returns and exchanges within 7 days of delivery. Here’s how it works:

1. Initiate a Return: Contact our customer service team to start the return process. Be sure to include your order number and the reason for the return.

2. Return Authorization: After your return request is approved, you’ll receive a return authorization number and further instructions.

3. Packaging: Securely pack the item in its original packaging, including any accessories or documentation that came with it.

4. Shipping: Return the package to us using a trackable shipping method. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Refund or Exchange: Once we receive the returned item and confirm its condition, we’ll process your refund or exchange promptly. Refunds will be issued to your original payment method.

Contact Us:

If you have any questions or need assistance with your order or return, feel free to reach out to our friendly customer service team. We’re here to support you every step of the way.

Thank you for choosing Lisnor!